Refund Policy
Damaged, defective, or incorrect items
If your order arrives damaged, has a manufacturing defect, or contains an item different from what you ordered, email dunehooliganpnw@gmail.com within 30 calendar days of delivery. Include your order number, a description of the issue, and clear photos of the product and affected area. Include packaging and the size tag where relevant. We will review the issue and arrange an eligible replacement or refund with our fulfillment provider.
Made-to-order purchases
We do not offer returns or exchanges for a change of mind or a size or color selected incorrectly by the customer. Please check product measurements and selections before ordering. This does not apply when we or our fulfillment provider supplied the wrong item.
How resolutions work
Contact us before sending anything back; do not mail returns to a print provider without instructions. Once a refund is approved, it is returned to the original payment method. Your payment provider determines when the credit appears. Contact us promptly about missing or undelivered orders. This policy does not limit consumer rights that cannot be excluded under applicable law.